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Usability means ensuring that not only is something good looking, but it works. Usability means that your customers need no training, no help, don't need to learn anything. It means that your customers get what they need, where they need it, when they need it.

Its about building a website that 'just works'.

Customer Experience takes usability to the next level. It ensures that your client enjoys working with you. Whether that is on your website, or even in person or on the phone. It is about building your brand, and making your reputation so good that your customers tell their friends.